1.Are you a direct manufacturer ? Because I can see that your company is located in india ?
Ans - Yes ,We are direct manufacturer of leather cords .And our factory is located in India.
You might have heard ,number of times about indian leather cords. Most of the USA and europen online sellers procure their leather cord from India only .
2. Is your leather lead free?
Ans - Yes , off course .We use certified lead free dyes in all our leather .Lead free certificate link is available on the home page of the website
3. I found knots and noticeable joints on your leather cord ,why is this so ?
As you know that leather is extracted from animals of various sizes .So it is very much clear that leather hide sizes will vary with one another hide.
Every single hide can produce a nominal amount of leather cord based on their size ( decimeter ).
In order to continue the length of leather cord , most of the manufacturer make glue joint on the cord and apply colour dyes over them to hide the joint .These joint are the weakest breaking point in your leather spool .
This is something which brings to disappointment when your expensive/ beautiful handicrafts work raze off !
Our leather cord contains knots so that you can see knots , and may plan your craft work accordingly.
However , Some of the leather cords SPOOLS may contain noticeable joint in order to pack the leather cord in proper /systematic way.
However ,if customers want leather cord in knots only then we can customize that .
4. Why sometimes your leather cords is not as same diameter as compared to last order ?
Leather is a natural product and it has a characteristic , that its size changes with different temperature ( heat /cold ) and storing condition .So generally (+/- 0.3mm ) variation in sizes is accepted .That means your 2 mm leather cord may have a variation like – 1.7mm to 2.3mm.
But still we endeavor to provide you with least variation .
5.I am unable to order every product as displayed in website ?
You can order those products bearing (Buy Online Tag ) only . We are regularly adding more and more products for online shopping .
However if you need the product that is not available for online shopping ,then you need not to worry .Simply send us an email
to – firstname.lastname@example.org , with your complete order details .We would do it for you ,offline also.
6. when should I expect my order delivery ?
We deliver goods in 2-3 weeks for international shipment .
However ,customized orders may be delivered in 4 weeks .
7. Do you have a return policy?
You may return any unused, unopened product ( with original packing condition ) within 15 days for refund or exchange. Shipping charges are non-refundable
Customer has to pay goods return shipping/postage charges .
CUSTOM ORDERS ARE NOT RETURNEABLE
8. I am a wholesaler ,can you supply at wholesale price ?
Yes,We do supply to wholesalers too. Kindly send your order details to our email – email@example.com.
We would get back to you soon with best prices available in the leather cord industry.
9. Do you make customized jewelry ?
Yes ,abosolutely ! we do customized jewelry .But for wholesalers only. We will be adding bracelets and necklace designs on our website for online wholesale .
10. In what lengths is your leather cord available?
Normally, we make 100 mt packing but if special packing instructions are given by customers then it’s okay .We would love to do that.
11. OK, I understand your prices are lower but is the quality the same ?
Yes of course ,even much better. We are direct manufacturer of leather cord since year 2000 .And are supplying to number of wholesale traders in USA and European regions.
Our quality leather cord speaks its magnificence.
FIRST USE THEN BELIEVE !!
12. I am a new customer, how to buy on your website ?
You have to register yourself before making any purchase. You will be able to see prices after registration .